The service dept is definitely the place to go for all your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon.
Chris could sell me anything!! My high standards were met and excided with the great customer experience and excellent customer service I have had. This experience was the absolute best ever and was such a great buying experience. with the most friendly, helpful and knowledgeable staff that can count me as a lifetime Customer!
I don’t know where I would be without Ben and his manager. I bought my Jetta from the VW in Florence and it kept shutting off on me. My local dealer could not fit me in so I called and got in same day. They were attentive and got my warranty repair done same day. I found my new VW home.
Went there 7/1/22 about 6 pm was greeted by Shannon I was looking at a 2022 atlas we compared models she was very knowledgeable about the vehicle and all the tech associated with it. I purchased one and everyone stayed late to make sure I was able to leave there that night with the car. Shout out to Chris in finance as he had a dinner date with his wife but gladly stayed Until the papers were signed . I would highly recommend midlands Volkswagen of Columbia. They went up and above what was needed to make sure I was satisfied .
Had my car at another shop was told I needed thousands of dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not they were honest upfront and it seem like they actually cared about me. The part I needed instead of being $4000 was $700. I’m back on the road you guys are LIFESAVERS. Being a military wife is sometimes hard as my husband is overseas I did talk to him last night about my experience and we both agreed this is ...
So grateful for Jim and Chris! They just got me into my second brand new VW! As usual they spent more time than necessary to help me get payments where I needed! This is the best team in town!
Love love love this place. The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety but gave me a quote to repair the car and beat another shops price. The service manager Brandon helped explain the repairs and even made me a cup of coffee. I can sum up this place with one word, “family”. Because thats what they treat you like.
Took my 2010 VW in for a tune up. Everyone was attentive and honest. Service was the fastest, I have ever had
As a loyal Midlands VW customer, I have had many service and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend
Cannot express enough how these people love their customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repair I was quoted and they not only were informative, but asked me to bring it in so they could put a second eye on it and give me a quote. Not only did they find the other shop had misdiagnosed the vehicle, the repair ended up only being 1200.00. The amount of transparency and care these people have for their customers is outstanding. I will only be ...
Service was amazing. Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extra drive.
I went in for an oil change and was pleasantly surprise at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return!
Great service, knowledgeable employees, will return! Love they way they do service! Thanks again to the team!
I faced with some problems with advisor, then customer care helped me to solve the issue.
BY FAR, the BEST car buying experience I’ve ever had. Joe Kritt knew we were under a time constraint, found exactly what we were searching for, beat all local prices in our area, and was able to have the car delivered TO OUR DOORSTEP in Knoxville, TN within 48 hours. THAT is customer service- ABOVE AND BEYOND! Thank you, Joe!
Professional sales team with great service! Always responsive and helpful in selecting the best vehicle option for your lifestyle and budget! Andrew is a great manager. Chris (finance manager) is very professional and friendly. Jim Hutson is very professional, friendly and hands down the best salesman I have ever done business with.
The dealership is good. Not a fan of some of the made up fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act in the vehicle sold to someone else.
Shannon was wonderful at helping me purchase my car. She went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in the future.
What a great car buying expierence! We had the pleasure of working with Christopher. He answered all our questions with no hesitation and with confidence. He made sure to work with schedules patiently. Would def recommend!
Jordan and Alan were wonderful! The staff allowed us to purchase our Atlas on our terms. Each interaction, we felt respected and heard. Everything went so smoothly! My car was delivered, and signing the paperwork took less than 5 minutes. We love our 2021 Atlas!!! Lisa and Demetrius Brockington
The staff here clearly enjoy helping people. We worked with Jason he is a genuinely good-hearted human being. These sales men and women don’t work for commission and you could tell they genuinely want to give you what You really want. It was friendly, easy, and they were very generous! I highly recommend this dealership to anyone looking for a new ride!
We just purchased a new Atlas from Jordan Jones and could not have had a better experience! Jordan was very knowledgeable, honest and easy to talk to. Most salesman are pushy but Jordan let us decide to buy when we were ready. I would definitely buy another car from him.
Nechelle was a pleasure to work with and got us exactly what we wanted!! She was very friendly and understanding of what I wanted for my family.
Wanna say they are there ppl,thank nichelle for your assistant would recommend too all my friends n family Great place n friendly Again i
This was the third time I’ve been to Midlands VW to trade cars. I was way upside down in my Tiguan and thanks to Jordan and Allen, I ended up with a 2021 Jetta and my negative equity in the Tiguan was taken care of. Great dealership that can really take care of you. Five stars.
Purchasing my first vehicle was complicated and nerve racking but Nechelle Hayes was very helpful throughout the whole process and I'm very pleased with my purchase. I'll definitely recommend Nechelle and the other staff members.
My husband and I received amazing and quality service. Autumn, Christopher, and the finance department was very friendly and made the transaction a memorable event. Enjoying my new car!
I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The ...
Awesome sales and finance team. Got me in a great car that I absolutely love. Autumn in sales did a great job finding me the right car to fit my needs.
Great dealership, thanks to Jordan Jones and Allen for a wonderful experience on making my car purchase a breeze. Will be back in the future!
What a great group of guys. Ruben and JP went above and beyond to help me out. Awesome people and I highly recommend using them for all your vehicle needs.
Midlands VW knows what they're doing, they made my new car purchase so easy! You MUST go see Chris, Emily, and Joey, and let them help you into your new vehicle! I cannot express enough how well they took care of me! I feel like I have some new friends after having bought from them, they make things very personal. Thanks Midlands VW for an amazing Customer Experience!
Chris was awesome! He made my first car buying experience as pleasant as possible. After meeting a handful of pushy, aggravating salesmen, Chris was a breath of fresh air. His laid back demeanor and genuine customer-centered effort helped my husband and I know we were making the right decision. He truly advocated for us and helped us in finding the perfect SUV. My husband and I work unconventional schedules, and he made great effort in communicating with us and answering our questions when we couldn’t be there. We can’t thank Chris enough!
Purchased my first Diesel Jetta from JP King in 2010 when it was Wray VW. Purchased 3 more Volkswagen Passat's from JP King . He's always been there for me. He's an honest guy and has honest people. He doesn't talk "car-salesmen-speak". Service has had its ups and downs but JP has always helped me. David Chapman Columbia SC
I had a great experience working with this dealership. Everyone was friendly and willing to work with me. I was greeted by Jason right away and he was attentive and did not try to over do anything. Jason listened to what I wanted and helped me find my vehicle. We also had great conversation while on the test drive. Working with Joey was also a pleasure as he did not try to cheat me or make me buy something I didn’t want. This dealership is miles ahead of their Mazda counterpart next door (they were rude and not willing ...
I'd like to say that this was hands down the best car buying experience ever. Got what I wanted at best deal possible. Thanks!!!
Bought a used VW Jetta. Jason gave us a low pressure introduction... let us take a test drive. We left that day looking for other possible options but did return as this was the best offer we found. Excellent!
I just want to take this time and write about my car shopping experience with Jason at Midlands Volkswagen. Y'all best believe we know struggle, and we have gotten into our last vehicle that was supposedly "Well maintained, and no issues" but well the truth came out to the real troubles with that vehicle soon after just like so many other people we know have this same issue. After fighting to keep our vehicles alive. We broke down and got my husband a new truck to keep us going along with trading my vehicle that was just ...
Second VW purchased from this company and always so impressed! They will always have my business when purchasing a VW. Great customer service. They really made this process great.
Jim went above and beyond making the entire experience easy and stress-free; taking all the time in the world explaining every detail and not feeling pressured or rushed in any way. We’re so very happy with our new car and would recommend anyone to buy their next car here!
This young man customer service is absolutely amazing I’ll tell the world about this young man and send all my friends too him and the vehicle quality is just the best
We bought a 2019 Tiguan from Midlands VW and we are very happy with our purchase and experience! Everyone was helpful, but our salesman Chris was the best. He went above and beyond and was extra patient with our hectic schedules, and we enjoyed getting to know him. I will definitely go back when we needed another VW!
Great products, people, service. No pressure at all. Emily answered all my questions, and stayed in touch without being pushy. It was an experience I hadn't expected, but one that sold me. The whole process was easy, quick, and painless. Thanks for allowing me to get the best vehicle, for the best price.
In and out, easy and hassle free service. Rachel was amazing, attentive to our needs and funny! Will come back here next time we purchase.
Emily was very polite and knowledgable she answered all my questions. The other employees were also very nice. I was able to easily complete my transaction and drive home in my new car.
Mr Hutson was very helpful and work with us to purchase a new car. He helped us to find the right car for us, He did an excellent job.
Called this dealership the day before to setup appointment to look at GTI SE (I'd visited a VW dealership in August, GA, earlier this week, and was not happy with the experience). The appointment was scheduled for the next morning.... Rachel Simard, Sales Consultant, greeted me outside the dealership when I arrived for my appointment. Went inside to discuss my selection of the GTI SE, then went for a test drive. Car performed as expected, and we returned to the dealership to discuss financial options. Rachel did a good job in explaining pricing and payment options available. During our ...
I was very impressed with the service. Never did I feel pressured to come in after email contact, but I didn’t feel pressure to purchase either. Great buying experience.
I made up my mind I was going to leave with a car on my first visit. The whole experience was easy and fast. The staff was so supportive and made it an amazing experience. Emily is the best.
I reached out to Midlands VW after I felt another dealer was not listening (or cared) for our family's wants and needs. Emily responded to my messages quickly and efficiently. After only days, we closed a deal. (She even transferred an Atlas in the color that we requested and in our price range within 24 hours.) We are so happy with our new car and so happy with the service that Emily provided. We felt listened to, and accommodated quickly. Thank you so much, Emily!
Purchased my Honda Ridgeline from them and it went very smoothly,Kudos to the sales team. Highly recommend them for a vehicle purchase. Easy transaction
I went to this dealership knowing exactly what I wanted; another Jetta lease. It's a great vehicle for a great price; one of the best values I've found. Jim Hutson met us with a nice smile and asked how he could help. I told him what I wanted and why, and he didn't try to change my mind. Thank you! We quickly reviewed a few things, and Joey ran us through the paperwork. The orange color we wanted was a special order, but it was brought in the next evening. Sign and Drive, works well. See you ...
My visit and service with McDaniels VW was excellent.Leroy MCCaskil was especially helpful in determining my vehicle needs.I will def return for my next car
Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situation and left with a car. My husband was put in a vehicle he wanted, they helped us soo much after everyone else turned us away sometimes it's better to talk to a salesman with experience than none. I highly recommend this place!! They are awesome ??
I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealership to anyone needing a new or used car. And most of all FAIR
Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life like going to the dentist, like admitting they are wrong, and buying a car. Jim Hutson, our salesman, is nothing like you imagine the usual car salesman. He is a man of integrity who was concerned for us. He did not push or berate us into buying a car, rather, he outlined different possible solutions to resolve our current ownership situation. My wife and I chose to lease a Jetta and we were very impressed ...
Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that needed taken care of. It guys like Roger that will keep me coming back. Thanks!!
Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience.
I was looking for a red VE Beetle online. Midlands found me one fast within my budget. All involved were extremely friendly. Ask for Jacob!!
Stopped by today to check out a beetle. We were greeted by a very nice cheerful salesman. He not only made the process of buying a car easy, we actually bought it without even realizing he sold us a car. Lol! We had so much fun with him and the rest of the staff. We got out of the dealership before hurricane Florence hit. Thanks again Chandler and the rest of the crew for the great experience.
The sales team was very personable and extremely helpful. Service with a smile. Highly recommend. I will definitely be back when I'm in need of another vehicle.
Did what it took to get the deal done!!!! Great job quick a smooth !! Wish i could give chandler ten stars ! Thanks a lot ppl
He helped us so much in our process. We thank him so much. Kept us up to date on everything and made sure we were satisfied.
This was the best and easiest car buying experience that we've ever had! Emily was great to work with, and she was always available to answer any questions that we had. I'm thrilled that I got the SUV I wanted at a price that couldn't be beat!
I really liked the atmosphere here. No rushing into a choice. I have low credit and fought for me. So excited I’m getting what I want. I definitely will check their inventory first.
Rachel Simard is very professional and courteous. I told her what I was looking for and she was able to help me get my car!
Went in not even planning to buy a car, walked out with a car I’ve wanted for a long time. Painless experience, definitely would go back.
You know when your looking for a new vehicle and the first thing out of the mouth of the salesman is "can you come in today". Well it wasn't that way at all for me at Midlands. I really felt like I was talking a little business with a friend. It started with text and only a few phone calls and before I new it, we had a deal. WOW. No feeling like I was captured. For those of you who are more experienced car buyers you know what I'm talking about. Was I a little ...
I spoke with Roger over via text and then by phone, no pressure. Came in and Emily met me, very easy to talk to, extremely helpful and very knowledgeable. Then worked with Danny on the financing, he also was friendly and very pleasant to work with. My overall visit was smooth and made my purchase quick and painless. Great dealership!!
Because the dealer was honest and was a man of his word, and I think that they are fair and give people like me hope and a second chance. A guy came in to buy it from under me but they wouldn’t let it happen. Thanks guys for everything I love Midlands Volkswagen Columbia
they was the only dealer that took there time with and helped...we have been to other and they did not stay with you until you got the work done,
Man chandler and the crew were great i would deff recomend anybody to these guys friendly and worked with me through the process absolute great service thanks guys
The experience with Jim Hutson was exceptional. He spent a lot of time talking through options. Buying a new car is stressful but Jim made the experience seamless and painless. Highly recommended!
Chandler has a great personality and really made us feel welcome and comfortable at the dealership. He did not make us feel stressed or pressure us to make a purchase. Chandler's energy and perseverance was what made us want to purchase a vehicle from him and this dealership. I wanted to test drive the new Tiguan, but they did not have one. JP allowed us to drive his to see how we liked it. The sales team located us one, color I wanted and Rline, gave us a good price for our trade, and Chandler delivered the car to ...
I came into this dealership after a divorce that had destroyed my credit. They treated me with respect and care while going above and beyond to get me into a car after totaling my previous vehicle. I highly recommend this dealership as they truly care for their customers. Absolutely amazing experience!!
Mr. Chandler is the best salesman I have ever experienced, he was a down to earth young man and I will recommend him to anyone who wants to buy a car from Midlands Volkswagen of Columbia or to purchase a car period!
My wife and I did not feel any high pressure in negotiating our price. The staff was friendly and listened to our needs.They responded to our questions and concerns in a fair manner. I would recommend this dealership to anyone.
EVERYONE AT MIDLANDS VOLKSWAGON WAS WONDERFUL. EVERYONE WAS SO EASY TO WORK WITH, PROFESSIONAL AND GREAT CUSTOMER SERVICE. BY FAR THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! I AM SO HAPPY I WENT THERE FOR MY NEW CAR. I HIGHLY RECOMMENED ANYONE WANTING TO BUY A CAR TO GO HERE FIRST!!!
Chandler went over and beyond to make sure qe where comfortable and pleased qoth the car and deal we were getting. He set the car up so that i knew how to use everything. I had to call him the next day because some how it disconnected. He came to my job on his day off to fix it for me. They go over and beyond for their customers.
Jim Hutson at VW Midlands of Columbia is the absolute best ever! He has given us the best professionalism and customer service from telephones call to the purchasing of our new 2018 Tiguan! Great Job Jim!
Emily was so helpful and so kind! She showed me a few different vehicles and let me test drive them. She showed me the different features in each car and talked me through the process of purchasing. Also, roger was very great to work with too. He laid out all the information and talked us through all the options that we had. Would definitely recommend these two for purchasing any vehicle!
Jim Hutson found the car I wanted and got it to me over the weekend. Great bunch of people. I will send my family and friends.
Joey and Rachel were absolutely amazing! knowledgeable, professional, friendly and understanding. They managed to give us everything we were looking for in our new car and went above and beyond to make sure we had all the information we needed to make a decision. Buying a new car can be a stressful process but they manage to make it smooth and actually pleasant.
This was an easy car buying experience. Jim Hutson and the staff were friendly, efficient and easy to deal with. I would highly recommend them.
Great expirience. Chandler was very kind and polite. greeted me as soon as I came in.would definitely recommend for anyone in the market for a new or used car.
Very friendly staff that did everything needed to make me a happy buyer. Never felt like they were too pushy, which is a problem with a lot of dealerships, and I would definitely buy from them again. Chandler was really helpful. He knew the vehicles well and was able to show me everything that I needed to know about the car that I bought. Very happy with my experience.
Outstanding service and staff. Came in to look at a Jetta and walked out with a great deal on a Passat. The staff worked out a great deal for me and I could not have asked for better. Thank you!