Customer Testimonials in Columbia SC
The dealership is very clean and spacious. It is in a great location. The test drive route is a perfect combination of neighborhood, business area, and highway. The team members are very helpful and kind.
Seth our advisor was very informative and kept us updated. He also gave useful information to us as well. A children’s play area would be a good addition to the dealership!
They are very attentive and do all they can to help you get a car. They are very helpful, friendly and courteous.
Wow! Words can’t begin to express my appreciation and gratitude for Assistant Service Manager Seth Nortey and the service department. Took my daughter’s car into a local national tire and brake chain for a tire rotation and oil change, what a mistake. They completely botched the oil change causing the low oil pressure indicator to illuminate. I explained that my daughter had to travel approximately 400 miles for a 13 week work assignment. Mr. Nortey spang into action and got her vehicle serviced and repaired and she was able to “get on the road” Again thanks Seth for your outstanding ...
My experience with Midlands Volkswagen of Columbia Service department is unfortunately poor. When I took my daughters car in for "squeaky" brakes and after they did a full inspection of all brakes, they determined the brake vacuum pump and the front brakes & rotors need to be replaced. Total cost: $2530.73 (paid on 3/1/24). When my daughter picked up the car after completion of the above, the same squeaky sound from the brakes was still present. When my daughter had to take the car back, the service department said the back brakes need to be done. As you can imagine, ...
Leased car review: Thank you Keturah and Joey for your patience, care, and support. This team provided equitable suggestions to my financial budget and credit score. Having just moved to Columbia from NY with my lease ending in just a few days I didn't have much time. With help from my parents in another state we were able to handle negotiations both in IRL and virtually. It took me three days to make a decision and my day of purchase was on Keturah’s (sales professional ) day off! Her professionalism and strategic engagement only confirmed my decision! Thank you ...
My sales man George was outstanding and awesome customer service. Recommend him 10/10. Awesome guy
The entire group is very professional and friendly. I had a tight budget and a lot of demands, all my demands/wants/needs were all met. Jim and Chris are fantastic at their job and worked several days to get me where I needed to be. I would recommend this dealership to anyone New or used.
Everyone was very helpful and pleasant. Went out of their way to assist us. From the service manager to our sales rep and the rest of the team. I would definitely recommend buying a car from Midlands VW.
Let me start by saying a few years ago I swore I would never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries were nice but what shocked me was all the change in staff once I pulled up. They even had a new set up. I was greeted by Seth who looked up my appointment and took time to hear me out. Before it felt like I was just a number getting pushed through a big system. But today I felt like ...
Poor follow through. I still have not received final contract. They verbally agreed to remove worthless warranty. I requested in writing and it was still not removed. The service department did not completely relace bolts on lower part of fan shroud after removing to replace clutch. The shroud rubbed on the radiator causing a leak in the core. The worst car sales experience I hav ever had.
I have never been treated as special in all the years that I have experienced the “car buying” process. I am absolutely satisfied! Jim Hutson deserves every award that you have to give! He is the best! I am more than pleased! I can’t wait to praise this dealership! My family and friends are going to get tired of my voice!
Marvin helped me. Find a couple of different options for a new vehicle he was polite and professional I was very impressed with his overall knowledge of inventory and available options I will definitely go back to buy my next vehicle
MJ and Brandon were professional, courteous and sincere in working with us to find our next car. Not the typical high pressure sales pitch usually found. They were a pleasure to work with.
Great staff. Liy was awesome to work with. Very attentive and helpful Answered all of our questions
Bryce Craft was the Salesman, Chris was the Manager, and MJ was in Finance. This was a very (emphasis VERY) pleasant, no pressure transaction. They were all professional and it was seamless. They asked about my concerns and they addressed them all. Incidentally, I drove in from Wilmington, NC and am glad I did; would do it again. Thanks!
Everyone at Midlands VW, from sales to service, goes above and beyond the call of duty for their customers. Highly recommend.
Everyone at VW Midlands was so friendly and helpful, especially our salesperson Renee. The service was fantastic; they helped us find the best car based on our specifications and price range. We will definitely be going back in the future!
They were extremely knowledge and friendly. After sending an inquiry about a vehicle, I received a call within a few short minutes and Renae and her co-workers answered all of our questions. When we came in to see the vehicle in person, they went above and beyond to make the process quick and easy. We would definitely purchase from them again on the future!
Jim was great. Very knowledgeable and happy to walk us through the whole process. Got a great car at the end of the day. Chris was very nice to get the process started for us. Returned my call promptly. Highly recommend
Renae was great to work with in purchasing our new car. Honestly, integrity, and passion for providing world-class customer service. I have bought cars in the past from Renee. And I will continue. I would give her 10 stars if we could.
Chris King was awesome to work with. He was so friendly and helped me with anything I needed. I was buying my first car and I can't imagine a better experience with Chris and the whole staff! Renae also was so great and made me feel very comfortable asking questions.
Chris King and the entire sales staff made my buying experience easy and hassle free! I highly recommend Midlands VW to anyone who is looking to sell, trade or buy! Awesome experience all around!
This place is horrendous I was speaking to a young man online about a truck arrived at the dealership and found out the young man I was speaking to no longer worked there. They are understaffed, and the way I saw management speaking to an employee was absolutely disgusting. Ended up, leaving and going to Mazda to purchase a vehicle if you treat your employees like that in the open how do you treat your customers behind closed doors?.
I was scheduled for a diagnostic and a key program by Matthew. Only got the key programmed and was told that they will not do the diagnostic on my car because someone else previously worked on and to take it back to whoever worked on the car because they’d have to repair the repair before they could properly diagnose the car and they won’t go behind someone to fix a problem that’s possibly causing the problem. Funnier thing is I attempted to have the same car serviced here prior to trying to get it repaired and was ...
Very lucky to run into these great business people of Midlands VW, very happy with them, unbelievable personnel, thanks to Google I was able to make the best decision in choosing them! I would definitely refer anyone who would like a professional car buying experience in this area!
Brandon, the service manager, is rude, disrespectful, and lacks communication with his customers. I took my VW to them after an accident, they had my car for about two weeks or so all they did was an oil change, gave it back the following day. The check engine light came on, took it back to them and here I am going to pick it up with the same issues in the same problems from the accident. Nothing was resolved or fixed and I’m very disappointed once again, in the communication or lack there of should I say. So almost ...
The service dept is definitely the place to go for all your Car service. Especially their attention to customer service .I will take my VW Tiguan for all my car care . Thanks Emily and Brandon.
Chris could sell me anything!! My high standards were met and excided with the great customer experience and excellent customer service I have had. This experience was the absolute best ever and was such a great buying experience. with the most friendly, helpful and knowledgeable staff that can count me as a lifetime Customer!
I don’t know where I would be without Ben and his manager. I bought my Jetta from the VW in Florence and it kept shutting off on me. My local dealer could not fit me in so I called and got in same day. They were attentive and got my warranty repair done same day. I found my new VW home.
You'd be better off setting your car on fire. I've been in twice, once for sales and once for service. During the sales meeting, the salesperson kept telling me I shouldn't buy an electric because there's a lithium shortage. For the service appointment, my car was there for three weeks. I called daily for an update and nothing. What an embarassment.
Went there 7/1/22 about 6 pm was greeted by Shannon I was looking at a 2022 atlas we compared models she was very knowledgeable about the vehicle and all the tech associated with it. I purchased one and everyone stayed late to make sure I was able to leave there that night with the car. Shout out to Chris in finance as he had a dinner date with his wife but gladly stayed Until the papers were signed . I would highly recommend midlands Volkswagen of Columbia. They went up and above what was needed to make sure I was satisfied .
Had my car at another shop was told I needed thousands of dollars in repairs. Brought it here and found out I was lied to by the other place. Midlands could of taken advantage of me too, but they did not they were honest upfront and it seem like they actually cared about me. The part I needed instead of being $4000 was $700. I’m back on the road you guys are LIFESAVERS. Being a military wife is sometimes hard as my husband is overseas I did talk to him last night about my experience and we both agreed this is ...
So grateful for Jim and Chris! They just got me into my second brand new VW! As usual they spent more time than necessary to help me get payments where I needed! This is the best team in town!
Love love love this place. The coffee is always fresh and the people are kind, honest and fair priced. Katlyn in service was amazing and not only looked over my car for safety but gave me a quote to repair the car and beat another shops price. The service manager Brandon helped explain the repairs and even made me a cup of coffee. I can sum up this place with one word, “family”. Because thats what they treat you like.
Took my 2010 VW in for a tune up. Everyone was attentive and honest. Service was the fastest, I have ever had
As a loyal Midlands VW customer, I have had many service and sales experiences. Emily, in their service department has provided me with the most professional and courteous help! Highly recommend
Cannot express enough how these people love their customers. Had taken my car to a local repair shop and was quoted over 3500.00 for a repair. I called this location asking questions about the repair I was quoted and they not only were informative, but asked me to bring it in so they could put a second eye on it and give me a quote. Not only did they find the other shop had misdiagnosed the vehicle, the repair ended up only being 1200.00. The amount of transparency and care these people have for their customers is outstanding. I will only be ...
Terrible service. Advisors lie, wont ever call you back. service manager Brandon does nothing about it. We have new vehicle purchased from them with 3000 miles on it and car has several electrical problems, low oil pressure light on, been there for 2 days not 1 single outgoing phone call, we called 3 times on 1st day and our so called advisor told my wife she was eating her lunch. Call back later???? What kind of customer service is that. Called back 2 other times. She was clueless both times, said she called back. They closed. No phone calls returned, gave them til 2 pm today. ...
Service was amazing. Cannot thank Brandon and the service staff enough. I will NEVER go back to McDaniels again. The level of professionalism here makes it worth the extra drive.
I went in for an oil change and was pleasantly surprise at how great a visit it was! Everyone was very nice and informative. Was in and out in no time! Will definitely return!
Great service, knowledgeable employees, will return! Love they way they do service! Thanks again to the team!
I faced with some problems with advisor, then customer care helped me to solve the issue.
BY FAR, the BEST car buying experience I’ve ever had. Joe Kritt knew we were under a time constraint, found exactly what we were searching for, beat all local prices in our area, and was able to have the car delivered TO OUR DOORSTEP in Knoxville, TN within 48 hours. THAT is customer service- ABOVE AND BEYOND! Thank you, Joe!
Professional sales team with great service! Always responsive and helpful in selecting the best vehicle option for your lifestyle and budget! Andrew is a great manager. Chris (finance manager) is very professional and friendly. Jim Hutson is very professional, friendly and hands down the best salesman I have ever done business with.
They added more then $2000 on M.S.R.P without letting me know what it is (this doesn’t include dealer closing fee, sales tax and non-tax fees). The sale contract was made for 84 monthly payment that I was never told while I was signing the contract (The contract was supposed to be for 74 months). Of course it is my fault that I trusted them and I did not see it before I signed the contract. Unfortunately, I noticed it when I came home and reviewed the papers I had signed. They took advantage of the customer who told them ...
If I could give this place negative stars I could. It took me over 8 hours and 2 phone calls for me to get an engine light diagnosis on my car, only to be told that I wouldn't be charged, then go back on their word and charge me... I made an appointment for 8 am and couldn't get my car until after 5pm... took a whole day off of work and everything and had to harass them for the diagnosis. For them to tell me the EXACT SAME THING I told them that O'Reileys (in 2 minutes) told me when ...
My daughter bought a Jeep used in May (5 months ago) and this dealership has done nothing but jerk her around and not kept promises to make payments that have threatened her credit. VERY POOR customer service. AVOID this dealership at all costs!!!
Well, he makes empty promises and then will completely stop communication all together with you.
The dealership is good. Not a fan of some of the made up fees as part of a deal, but the sales consultant was very friendly and ultimately provided a good deal. It was a good deal, but I was too slow to act in the vehicle sold to someone else.
Shannon was wonderful at helping me purchase my car. She went above and beyond to help me. I would recommend anyone to buy from this dealership. They are amazing people there.I will definitely use them in the future.
What a great car buying expierence! We had the pleasure of working with Christopher. He answered all our questions with no hesitation and with confidence. He made sure to work with schedules patiently. Would def recommend!
Jordan and Alan were wonderful! The staff allowed us to purchase our Atlas on our terms. Each interaction, we felt respected and heard. Everything went so smoothly! My car was delivered, and signing the paperwork took less than 5 minutes. We love our 2021 Atlas!!! Lisa and Demetrius Brockington
The staff here clearly enjoy helping people. We worked with Jason he is a genuinely good-hearted human being. These sales men and women don’t work for commission and you could tell they genuinely want to give you what You really want. It was friendly, easy, and they were very generous! I highly recommend this dealership to anyone looking for a new ride!
I bought a 2017 Jetta, and I have taken it in for maintenance every 10,000 miles. I have never felt very confident with the service staff. I was not going to return for service; however, I received some special offers in the mail. I called the service department with a question, as not all of the package details were visible on the website. My question was, "Does the VW Care Plus package include a wheel alignment check and tire rotation?" Apparently, VW Service does not perform alignment checks, just the alignment service itself. I was then transferred to sales, as ...
We just purchased a new Atlas from Jordan Jones and could not have had a better experience! Jordan was very knowledgeable, honest and easy to talk to. Most salesman are pushy but Jordan let us decide to buy when we were ready. I would definitely buy another car from him.
Nechelle was a pleasure to work with and got us exactly what we wanted!! She was very friendly and understanding of what I wanted for my family.
Wanna say they are there ppl,thank nichelle for your assistant would recommend too all my friends n family Great place n friendly Again i
This was the third time I’ve been to Midlands VW to trade cars. I was way upside down in my Tiguan and thanks to Jordan and Allen, I ended up with a 2021 Jetta and my negative equity in the Tiguan was taken care of. Great dealership that can really take care of you. Five stars.
Purchasing my first vehicle was complicated and nerve racking but Nechelle Hayes was very helpful throughout the whole process and I'm very pleased with my purchase. I'll definitely recommend Nechelle and the other staff members.
My husband and I received amazing and quality service. Autumn, Christopher, and the finance department was very friendly and made the transaction a memorable event. Enjoying my new car!
I took my 2014 Jetta in for a diagnostic and found out that I needed a timing chain. After the repairs were finished and after I picked the car up, the car died and began leaking gas from the engine compartment. Turns out the fuel line came loose from the motor. The service department fixed the issue VERY quickly and had the car ready the same morning. The service personnel gave me a business card with their cell number on it and told me that if there any more issues to contact them directly and they would correct the problem. The ...
Awesome sales and finance team. Got me in a great car that I absolutely love. Autumn in sales did a great job finding me the right car to fit my needs.
Great dealership, thanks to Jordan Jones and Allen for a wonderful experience on making my car purchase a breeze. Will be back in the future!
What a great group of guys. Ruben and JP went above and beyond to help me out. Awesome people and I highly recommend using them for all your vehicle needs.
Midlands VW knows what they're doing, they made my new car purchase so easy! You MUST go see Chris, Emily, and Joey, and let them help you into your new vehicle! I cannot express enough how well they took care of me! I feel like I have some new friends after having bought from them, they make things very personal. Thanks Midlands VW for an amazing Customer Experience!
Chris was awesome! He made my first car buying experience as pleasant as possible. After meeting a handful of pushy, aggravating salesmen, Chris was a breath of fresh air. His laid back demeanor and genuine customer-centered effort helped my husband and I know we were making the right decision. He truly advocated for us and helped us in finding the perfect SUV. My husband and I work unconventional schedules, and he made great effort in communicating with us and answering our questions when we couldn’t be there. We can’t thank Chris enough!
Purchased my first Diesel Jetta from JP King in 2010 when it was Wray VW. Purchased 3 more Volkswagen Passat's from JP King . He's always been there for me. He's an honest guy and has honest people. He doesn't talk "car-salesmen-speak". Service has had its ups and downs but JP has always helped me. David Chapman Columbia SC
I had a great experience working with this dealership. Everyone was friendly and willing to work with me. I was greeted by Jason right away and he was attentive and did not try to over do anything. Jason listened to what I wanted and helped me find my vehicle. We also had great conversation while on the test drive. Working with Joey was also a pleasure as he did not try to cheat me or make me buy something I didn’t want. This dealership is miles ahead of their Mazda counterpart next door (they were rude and not willing ...
I'd like to say that this was hands down the best car buying experience ever. Got what I wanted at best deal possible. Thanks!!!
Bought a used VW Jetta. Jason gave us a low pressure introduction... let us take a test drive. We left that day looking for other possible options but did return as this was the best offer we found. Excellent!
I just want to take this time and write about my car shopping experience with Jason at Midlands Volkswagen. Y'all best believe we know struggle, and we have gotten into our last vehicle that was supposedly "Well maintained, and no issues" but well the truth came out to the real troubles with that vehicle soon after just like so many other people we know have this same issue. After fighting to keep our vehicles alive. We broke down and got my husband a new truck to keep us going along with trading my vehicle that was just ...
Second VW purchased from this company and always so impressed! They will always have my business when purchasing a VW. Great customer service. They really made this process great.
Jim went above and beyond making the entire experience easy and stress-free; taking all the time in the world explaining every detail and not feeling pressured or rushed in any way. We’re so very happy with our new car and would recommend anyone to buy their next car here!
This young man customer service is absolutely amazing I’ll tell the world about this young man and send all my friends too him and the vehicle quality is just the best
We bought a 2019 Tiguan from Midlands VW and we are very happy with our purchase and experience! Everyone was helpful, but our salesman Chris was the best. He went above and beyond and was extra patient with our hectic schedules, and we enjoyed getting to know him. I will definitely go back when we needed another VW!
Great products, people, service. No pressure at all. Emily answered all my questions, and stayed in touch without being pushy. It was an experience I hadn't expected, but one that sold me. The whole process was easy, quick, and painless. Thanks for allowing me to get the best vehicle, for the best price.
In and out, easy and hassle free service. Rachel was amazing, attentive to our needs and funny! Will come back here next time we purchase.
Emily was very polite and knowledgable she answered all my questions. The other employees were also very nice. I was able to easily complete my transaction and drive home in my new car.
Mr Hutson was very helpful and work with us to purchase a new car. He helped us to find the right car for us, He did an excellent job.
Called this dealership the day before to setup appointment to look at GTI SE (I'd visited a VW dealership in August, GA, earlier this week, and was not happy with the experience). The appointment was scheduled for the next morning.... Rachel Simard, Sales Consultant, greeted me outside the dealership when I arrived for my appointment. Went inside to discuss my selection of the GTI SE, then went for a test drive. Car performed as expected, and we returned to the dealership to discuss financial options. Rachel did a good job in explaining pricing and payment options available. During our ...
I was very impressed with the service. Never did I feel pressured to come in after email contact, but I didn’t feel pressure to purchase either. Great buying experience.
I made up my mind I was going to leave with a car on my first visit. The whole experience was easy and fast. The staff was so supportive and made it an amazing experience. Emily is the best.
I reached out to Midlands VW after I felt another dealer was not listening (or cared) for our family's wants and needs. Emily responded to my messages quickly and efficiently. After only days, we closed a deal. (She even transferred an Atlas in the color that we requested and in our price range within 24 hours.) We are so happy with our new car and so happy with the service that Emily provided. We felt listened to, and accommodated quickly. Thank you so much, Emily!
Purchased my Honda Ridgeline from them and it went very smoothly,Kudos to the sales team. Highly recommend them for a vehicle purchase. Easy transaction
I went to this dealership knowing exactly what I wanted; another Jetta lease. It's a great vehicle for a great price; one of the best values I've found. Jim Hutson met us with a nice smile and asked how he could help. I told him what I wanted and why, and he didn't try to change my mind. Thank you! We quickly reviewed a few things, and Joey ran us through the paperwork. The orange color we wanted was a special order, but it was brought in the next evening. Sign and Drive, works well. See you ...
On December 27th, I dropped my car off for a repair to the already diagnosed lower oil pan gasket. I got a loaner, a completely base Jetta S(in which someone had soiled every seat) for my 2018 Golf GTI SE. On December 28th, I was informed that it was not the lower oil pan, but the upper oil pan, and that would be a few days. After about a week of no contact, I had to call them to get info. Finally, they tell me that now the rear main is leaking. After several attempts, January 9th rolls around, I ...
My visit and service with McDaniels VW was excellent.Leroy MCCaskil was especially helpful in determining my vehicle needs.I will def return for my next car
My background is over a decade in working at dealerships and currently working as an operations analyst at a dealer. This dealer will bait you in with a nearly seamless sales department, however, this is just a setting of a trap. The kindness and warmth experienced in the brief time with the sales team is gone the moment you sign and you are thrown into a world in which the parts and service team lacks any concern for the customer. The parts department does not respond to inquiries and the parts desk is unattended for extremely long periods. This is ...
Im not going to go in detail but My husband and I were very pleased with this dealership, we pulled up and was greeted and told the salesman our situation and left with a car. My husband was put in a vehicle he wanted, they helped us soo much after everyone else turned us away sometimes it's better to talk to a salesman with experience than none. I highly recommend this place!! They are awesome ??
I enjoyed the whole process at this dealership. Seamless. No pressure. Plenty Options. And Emily treated me like family. I would recommend this dealership to anyone needing a new or used car. And most of all FAIR
Why would I write a review for this dealership in particular the salesman responsible for the sale? Well most people dread certain things in life like going to the dentist, like admitting they are wrong, and buying a car. Jim Hutson, our salesman, is nothing like you imagine the usual car salesman. He is a man of integrity who was concerned for us. He did not push or berate us into buying a car, rather, he outlined different possible solutions to resolve our current ownership situation. My wife and I chose to lease a Jetta and we were very impressed ...
Brought my wife’s 2018 Tiguan in for 20k mile service. Roger Maxwell did an awesome job getting me in and out. Did all the service plus 3 recalls that needed taken care of. It guys like Roger that will keep me coming back. Thanks!!
Emily was polite and helpful. She and Brandon were great. They helped us find a car in our price range and were extremely pleasent. Great experience.
I was looking for a red VE Beetle online. Midlands found me one fast within my budget. All involved were extremely friendly. Ask for Jacob!!
Stopped by today to check out a beetle. We were greeted by a very nice cheerful salesman. He not only made the process of buying a car easy, we actually bought it without even realizing he sold us a car. Lol! We had so much fun with him and the rest of the staff. We got out of the dealership before hurricane Florence hit. Thanks again Chandler and the rest of the crew for the great experience.
The sales team was very personable and extremely helpful. Service with a smile. Highly recommend. I will definitely be back when I'm in need of another vehicle.
Did what it took to get the deal done!!!! Great job quick a smooth !! Wish i could give chandler ten stars ! Thanks a lot ppl
He helped us so much in our process. We thank him so much. Kept us up to date on everything and made sure we were satisfied.
This was the best and easiest car buying experience that we've ever had! Emily was great to work with, and she was always available to answer any questions that we had. I'm thrilled that I got the SUV I wanted at a price that couldn't be beat!